Meta88 Privacy Policy — User Information Protection
This Privacy Policy explains how the meta88 platform collects, uses, stores, and protects the personal information of our users in Malaysia.
Effective Date: 1 January 2026. We encourage you to review this policy periodically to stay informed of our latest privacy practices.
1. Information We Collect
When you register and use the meta88 platform, we collect various types of information to ensure our services run smoothly and securely for all users. The information collected falls under the following categories:
Personal Account Information
During registration, we collect your full name, phone number, email address, date of birth, and identity verification details required to comply with account verification (KYC) requirements. This information is used to verify your identity and ensure the platform is not misused.
Payment Information
We collect information related to financial transactions in MYR (RM), including the account holder name, bank account number used for deposits and withdrawals, and the registered e-wallet name. We do not store your full card number or online banking password — this sensitive information is processed directly by our approved payment service providers.
Device and Browser Information
We automatically collect technical information when you access the meta88 platform, including device type, operating system, web browser, IP address, and general location data. This information is used to detect suspicious activity and improve the user experience across different devices.
Platform Usage Data
We keep a record of your activity on the platform, including betting history, markets browsed, access times and frequency, and interactions with platform features. This data is used for internal analytics and helps us understand how users engage with our services.
2. How We Use Your Information
Meta88 uses the information collected exclusively for the following purposes:
- Account management: Handles registration, login, identity verification, and the management of your account balance and transaction history.
- Financial transaction processing: Facilitating deposits and withdrawals in MYR via approved local payment methods.
- Platform security: Detecting and preventing fraudulent activity, multi-account usage, and any misuse of the system.
- Service improvement: Analysing usage patterns to improve the interface, platform speed, and relevance of displayed content.
- Service communications: Sending important notifications relating to your account, security, or changes to terms that affect your use of the platform.
- Legal compliance: Fulfilling applicable legal and regulatory requirements, including financial reporting and anti-money laundering obligations.
We do not use your information for third-party marketing or sell your data to external advertisers without your consent.
3. Cookies and Tracking Technologies
The meta88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure essential platform functions operate correctly. We use several types of cookies:
Essential Cookies
These cookies are required for core platform functions such as login session authentication, account security, and language preferences. Without them, the platform cannot operate properly and you will be unable to access your account.
Analytics Cookies
Analytics cookies help us understand how users interact with the platform — which pages are visited most often, time spent in each section, and common navigation paths. This helps us make better decisions when improving the platform.
How to Manage Cookies
You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies may affect certain functions of the meta88 platform and your overall user experience.
4. Data Storage and Security Measures
Meta88 takes user data security seriously. All personal and financial information we hold is protected using industry-standard encryption technology:
- All data transmitted between your device and meta88 servers is encrypted using SSL/TLS protocols to prevent interception during transit.
- Account information is stored on servers protected by strict access controls — only authorised personnel may access user data for support and management purposes.
- We conduct regular security audits and update our protection systems in line with current cybersecurity best practices.
- Your account information is retained for the duration of the active account period, plus any additional time required to meet legal and compliance obligations.
- In the event of a data breach that may affect your information, meta88 will notify impacted users within a reasonable timeframe in accordance with applicable legal requirements.
5. User Rights, Data Sharing and Policy Changes
5.1 Your Rights Over Personal Data
As a meta88 platform user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be made via our customer support email.
- Right to Correction: If any information we hold is inaccurate or out of date, you have the right to request a correction. You may update certain details directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal information. However, certain data may need to be retained to comply with legal requirements or to resolve pending transactions.
5.2 Sharing with Third Parties
Meta88 does not sell or share users' personal information with third parties for marketing purposes. However, we may share necessary information with approved payment service providers to process your transactions, and with legal authorities when required under Malaysian law.
5.3 Changes to the Privacy Policy
Meta88 reserves the right to amend this Privacy Policy from time to time. Any significant changes will be communicated to users via in-platform notifications or email. The latest effective date will always be displayed at the top of this document. Continued use of the platform following any changes constitutes acceptance of the updated policy.
5.4 Contact Us About Privacy
If you have any questions, concerns, or requests relating to your data privacy, please contact the meta88 customer support team by email at [email protected]. We will endeavour to respond to privacy-related enquiries within three to five business days. For general enquiries, you may also refer to the FAQ us.
Questions About Your Data Privacy?
Reach our team by email or check the FAQ section for quick answers about data protection on the meta88 platform.